I truly love this chair. I wanted a chair to support me while WFH. Jackpot, I highly recommend to anyone considering buying.

Nope, I have never received the product. i have waited more than 3 weeks. Couriers have confirmed that the product is not even in the city I live ,a week after i have purchased .
For the rest of 2.5 weeks, Customers service kept asking me to wait wait wait. I had to submit the formal complaint to the local authority to get a refund. No tracking updates have been provided. I am sick of it. It is so unfortunate that I couldn’t even experience the product. But the thing is, the customers service and other parties involved in the customers experience are also critical.

Also since they were not disclosing the ABN it was hard for me to get the resolutions from the authority as well and I felt a bit suspicious of this as well.

Hope this feedback further enhances the customers service

It is exactly what I have been looking for some time and it meets all my needs, especially the lumbar support.

I bought the Ergo Joobie based on online review which gives a very high rating. Unfortunately the chair , even I chose the small size, is a little bit big for me. No matter how hard I try to adjust the head rest , the lumbar support n the arm rest , they just do not fit and cause discomfort and sometimes pain the neck and lower back. They talked about 30 days return at my cost. I just don’t bother to do this as I was too quick to get rid of the packing materials. The chair is very heavy, if anything goes wrong during transport I don’t think Ergo chair will give me any refund. My advice is - NEVER buy the chair unless you manage to try the chair. Don’t throw good money down the drain.

I found it a very well-designed and high-quality built chair with very practical adjustment options, which suits my physical needs for long daily working hours behind desk.