Recived the "delivery in less than a week but they of course forgot to deliver the bottom half of the chair and support is ignoring my emails.

On a different note the colours on the website are drastically different to the actual item colours I guess...

Think twice before spending that amount of money.

The chair itself does not deliver the comfort and stability they promise. As an example; the lumbar support keeps falling down after a couple of hours and you need to keep adjusting your chair several times a day!

Delivery and logistics: one month delay on delivery! Received an email saying the vessel got delayed. Tracked myself the vessel with the voyage advise and surprise, it was in Melbourne as planned. When I asked for a follow up they just kept saying they were checking.

We ordered two chairs, one for my husband, one for myself. We opened mine and after testing my husband directly said it was not going to work for him. We directly contacted Ergotune and asked for a return and refund. It has been 3 weeks and nobody has picked up the package. Again, they just keep saying sorry we are checking!

Ohh and the best of this? They make you pay a high price for the return! no matter how unsatisfied you are, how delayed they were and keep being.

Think twice, there are definitively other options without the hassle and disappointment.

While the support staff were helpful friendly and quick to respond. I can’t say the same about their transport company they choose to use all their infantry management system. I placed my order over four weeks ago. With it being in stock and ready to be delivered within 5-7 days if I recall correctly. A month later and it’s still not here. while I acknowledge this is nothing to do with the chair itself. I ordered this chair based on the lead time as my other office chair had unfortunately broken and I needed a replacement quickly. My back is now aching from sitting in a dining chair for over a month. Probably explains why this isn’t a happy review!

I am writing this on the 10th of december. I ordered my chair on the 28th of October and still have not received confirmation of it being sent. I have been in contact with support a few times a week and they assure me that it's coming soon. I gave them until yesterday to give me a tracking number or I would request a refund. Now that it is passed that day, they have gone from replying promptly to delaying responses to my email. If you order this, you will not receive your chair within a week as the website says.